Operations
Operations excellence that holds up in execution.
OSP combines process, organization and performance-management design with rigorous delivery.
Service components
From analysis to delivery.
Processes
End-to-end process design
Reorder interfaces, responsibilities and decision paths.
Organization
Structure and governance
Align roles and steering mechanisms with the target picture.
Performance
Metrics and steering
Create transparency and support management decisions.
Efficiency
Cost and performance programs
Identify potential, prioritize it and put it into delivery.
Transformation
Delivery management
Focus roadmaps, decision cadences and the PMO on impact.
Capability
Functional capabilities
Anchor ways of working and competencies durably in the organization.